Know where to turn. Know what happens next.

Need help now?

If someone is in immediate danger, call 999. If you need urgent mental health support in England, call 111 and choose the mental health option. Do not wait for a message in Journey to be read. Read the NHS urgent mental health guidance.

Choose the help you need

• Safeguarding: concerns about abuse, exploitation, neglect, threats or someone’s safety, including online.
• Prevent and British values: raising a concern about radicalisation, discussing difficult ideas respectfully and knowing when to seek safeguarding help.
• Mental health and wellbeing: asking for support, talking about pressures and agreeing practical help with learning or work.
• Health, safety and equality: unsafe tasks, workplace concerns, fair treatment and requests for adjustments.

Your provider’s policy is the starting point

Journey provides the platform used by your training provider. These public pages explain common next steps; they are not your provider’s safeguarding policy or an emergency reporting service. Your provider’s approved procedures identify the people responsible, safe reporting channels, response arrangements and escalation routes.

At induction, ask for the name and contact details of your designated safeguarding lead, the alternative contact if that person is unavailable, and the procedure for concerns about a member of staff. Save those details somewhere you can reach without signing in. Ask your employer for its workplace safety and grievance contacts too.

You do not need a perfect explanation

You can start with: “Something is worrying me. Can I speak to the right person privately?” Say whether anyone may be at risk now, how it is safe to contact you and whether you need an interpreter, accessible information or another communication format. You can ask someone you trust to help you make contact.

If you cannot reach the first person, use the alternative contact or escalation route in the relevant policy. If you cannot find those details, ask your provider’s main office or tutor to identify them. Urgent safety concerns need an appropriate urgent service, rather than waiting for a routine review.

Share information through the right channel

Ask who can see what you report and how it will be handled. People responding to safety concerns may need to involve others to protect someone; they cannot always promise complete secrecy. Avoid placing sensitive details in shared learning evidence, group messages, public website forms or an AI conversation.

Keep a brief record of when you contacted someone, what you asked for and the next step agreed. If a learning adjustment is arranged, ask for the practical action, responsible person and review date to be recorded separately from unnecessary personal details.

Read Journey’s privacy information alongside your provider’s privacy notice. Ask your provider how to request access to your personal information or correct an inaccurate record.

Make your induction useful

Before you confirm an induction checklist, ask about anything you do not understand. You should know where to find current policies, how to raise a concern outside normal teaching sessions, and how to request help without having to explain your situation to a whole group.