Terms of service

Last updated: 6 October 2026

Journey is available to UK apprenticeship training providers. This page summarises how the service operates. It is not an offer to provide a service and does not replace the written agreement issued before a provider workspace is activated.

The agreed service scope, data roles, commercial terms, support arrangements and any service level are identified in that written agreement. If this page and the signed agreement differ, the signed agreement prevails.

Who we are

The contracting entity for Journey Core and Journey Advanced is Tech Geek UK Ltd, a company registered in England and Wales (company number 09834597), registered office Rourke House, Kingsbury Crescent, Watermans Business Park, Staines-upon-Thames, TW18 3BA. ICO registration ZA511007. A written agreement for Journey Core or Journey Advanced is made with Tech Geek UK Ltd and is governed by the laws of England and Wales.

Contact is by email only. Send legal notices to privacy@journeyapp.co.uk. Send support questions to support@journeyapp.co.uk.

1. The service

Journey is a multi-tenant platform for managing apprentices, employers, on-the-job training, progress reviews, evidence, end-point assessment and funding. Service scope is agreed in writing. Features may change as the product develops.

2. Access and user responsibilities

Users are responsible for the accuracy of information they provide, keeping sign-in credentials secure and using the service only with appropriate authority. Users must not attempt to access another provider's data, upload material they are not authorised to process, or use Journey to create misleading regulated evidence.

3. Availability and support

Any availability commitment is set out in the written agreement. Otherwise we do not guarantee uninterrupted availability. Planned maintenance is communicated in-app where practical; technical health information is not a contractual service-level commitment.

4. Journey Core

Journey Core is free for one approved provider workspace with up to 50 counted apprentices; eligibility, fair use and written terms apply. Active and on-break records count towards that allowance; staff and employer accounts do not. Core applications are reviewed before access is activated.

If the allowance is exceeded, access and transition options follow the applicable written terms. Where a grace period applies, the workspace becomes view-and-export only when it ends, until counted apprentices are reduced or an upgrade is agreed; support and account-closure requests remain available. Confirm current arrangements before activation. Journey Advanced scope and commercial terms are confirmed in a separate written agreement before activation. There is no public paid checkout.

5. Data and exit

When your workspace is created, you accept our data processing terms, which set out how Journey processes personal data for you as your processor. Journey never uses customer data to train its own AI models or anyone else’s. We only use AI suppliers whose terms do not allow them to train their models on the data Journey sends them.

Access may be ended or suspended where there is a security, legal or operational reason. Export, retention and exit support follow the data processing terms and any written agreement. See also the privacy information and data-processing information.

6. Legal terms

The written agreement is governed by the laws of England and Wales. Liability, warranty and dispute terms are not offered through this public page. They are set out in the written agreement for the service.

Contact

Contact is by email only. Send legal notices to privacy@journeyapp.co.uk. Send questions about access, a proposed agreement or support to support@journeyapp.co.uk.