Ask naturally.
Type a question or speak it. Journey turns everyday language into a request for the information you need.
Journey AI: ask your
apprenticeship data.
Don’t search. Ask Journey.
Journey AI, also known as Talk to Journey, answers from the records you’re allowed to see. Speak or type a question and get an answer with evidence to check and a clear place to act.
Explore Journey Advanced“Who needs my
attention today?”
attention today?”
Your questions. Your connected Journey.
This is what
AI, done differently
feels like.
Choose a sample question and explore the answer. Open its sources to see the records behind it.
- Voice or text in Journey. Ask in the way that feels natural.
- Evidence alongside the answer. Check the facts before the next step.
- Your permissions, throughout. Access stays tied to your role and organisation.
Journey AI
Your next step, made clear.Priorities
Ask a better question.
YouOne question. Everything connected.
Ask naturally. Journey brings the context.
AI built into the work.
From the inside out.
Built on a proven AI SDK. Connected to your platform, your records and your team’s real questions.
Connected to the work.
The AI SDK connects the conversation to Journey’s record tools: learners, delivery, funding and quality.
Your access comes with you.
Journey checks your organisation and permissions before its tools read records. The conversation follows those boundaries.
Know where to go next.
Open the evidence behind an answer, then follow its link to the relevant learner, queue or workspace. You decide what happens next.
Different questions.
One Journey AI.
For everyone moving learning forward. Ask about the work you own, with answers shaped by the records you can access.
See priorities across your provision, then follow the evidence into the detail.
Explore Journey AdvancedJourney AI
“Which learners need our attention this week?”
Start with the learners whose reviews or off-the-job hours are behind plan. Open the linked records to see the gap and who can help.
Learner progressReview datesOTJ hours
Prepare for conversations with the context already in front of you.
Explore Journey AdvancedJourney AI
“Which of my learners has a review overdue?”
Check the overdue reviews in your caseload, with their due dates and the relevant learner records. Open a review to plan your follow-up.
Your caseloadProgress reviewsLearner records
Move from an assurance question to the records that need attention.
Explore Journey AdvancedJourney AI
“Which quality actions are overdue?”
Bring overdue actions, owners and due dates into one view. Follow the linked quality records to check what has happened and agree the next action.
Quality actionsNamed ownersDue dates
See how your apprentices are doing, and where your support can make a difference.
Explore Journey AdvancedJourney AI
“Which of my apprentices need attention?”
See your apprentices’ recorded progress, off-the-job learning and reviews awaiting your signature. Open the employer workspace to follow up on the people who need you.
Your apprenticesRecorded progressReview signatures
Built for the questions
behind your day.
From a provider overview to one learner.
Ask about learners, delivery, funding, quality or gateway. Journey retrieves the permitted facts, explains what they show and includes the relevant evidence references. A tutor’s caseload, an employer’s apprentices and a learner’s own record each have their own access boundary.
Human decisions stay human.
Journey AI reads and explains. Follow a link into the right workspace to review the detail and take action. It does not sign reviews, approve a gateway pack or release an assessment result on your behalf.
Clarity when information is missing.
An answer can only use the facts available to it. Evidence references show the source and when it was read. If model narration is unavailable, Journey can present the retrieved facts directly.
Intelligence within Journey Advanced.
Journey AI is part of Advanced, with the provider’s capacity, AI allowance, onboarding and support agreed in writing. Your learner records remain in the same platform as your provision grows.
Explore the full Journey AI detail
Most apprenticeship software gives you screens. Journey AI gives you answers with evidence, inside the signed-in app, scoped to your provider.
Answers from your record Not from the internet. Scoped to your provider and your learners.
Source references where available Open the records it read before you act on it.
People decide Journey never takes a consequential action on its own.
How it works
Question, sources, answer. In that order.
Journey AI is built so a leadership team can trust what it reads without trusting the AI blindly.
1 · Ask
A plain question, in your words
“What needs my attention today?” Start with a supported operational question, then inspect the available facts and next-step links.
2 · Read
The record is read, and the reading is shown
Journey retrieves the supported records your role can access and shows the available source references and as-of context alongside the answer.
3 · Answer
An answer you can inspect
The answer links to available supporting records. Check the sources and the recorded context before acting; an AI response can still make mistakes.
Director Insight
Evidence you can inspect.
Inspect the available sources and recorded context before acting.
Supported answers show source references and an as-of timestamp, with links to the relevant work. Open the source and check the recorded facts before making a decision. Journey records AI usage and audit metadata; an answer is not an immutable snapshot of every source record.
What leadership teams ask most
- Delivery. Registrations behind plan, reviews overdue, off-the-job hours behind plan by cohort, tutor or employer.
- Funding. Items to investigate while preparing the next ILR return, prices outside the agreed band, learners with no ILR activity in 30 days.
- Quality. Overdue actions and their owners, sampling coverage by tutor, observations without follow-up.
- Gateway. Learners approaching gateway with a readiness item outstanding, packs awaiting approval, results awaited from the assessment organisation.
Journey AI is available with Journey Advanced. AI included. Answers cite records; consequential actions stay with a named person. Journey is independent software and does not make funding, gateway, EPA or learner-status decisions.
By role
What each role asks, and what comes back.
The same record answers different questions for different people. Illustrative questions shaped around common provider tasks, with synthetic answers.
| Role | A question they ask | What Journey reads | What comes back |
|---|---|---|---|
| Managing director | Show my caseload and their OTJ progress. | Off-the-job log, programme plans, employer records | A supported caseload summary with available OTJ context and source links |
| Head of delivery | Which reviews are overdue this month and who owns them? | Progress reviews, tutor caseloads | Learners, due dates, tutor, employer sign-off status |
| Finance and MIS lead | What is outstanding for the ILR return? | Funding records, ILR draft, funding rules pack for each start date | A supported preparation summary and the available source references |
| Quality lead | Which tutors have not been sampled this term? | Sampling plan, observations, actions | Tutors, last sample date, open actions |
| Gateway coordinator | Who is approaching gateway with an item outstanding? | Gateway readiness, portfolio coverage, English and maths, employer confirmation | Learners, planned gateway date, the item outstanding and who owns it |
| Safeguarding lead | Which learners have an open welfare action older than 14 days? | Safeguarding and wellbeing records (restricted role) | Only what the role is permitted to see, with the owner and age of each action |
Governance
What Journey AI will not do.
Application access controls restrict the tools and records available to the assistant. Human review remains essential.
No writes
It cannot change a record
Answers are read-only. Changing a learner status, a funding record or a gateway decision is a named person's action, recorded in the audit trail.
No open web
It reads your tenant only
Answers come from your provider's own records, scoped to your tenant. It does not read other providers' data or the internet.
No hidden reasoning
Every answer shows its sources
Journey retrieves the supported records your role can access and shows the available source references and as-of context alongside the answer.
No role escalation
It sees what you see
Journey AI inherits the role and site scope of the person asking. A tutor cannot ask it about another tutor's caseload.
No surprise bills
AI is included and metered
AI is included within the agreed fair-use allowance. Usage is metered per provider; confirm the allowance, notifications and behaviour at a limit in your written proposal.
No public chat
Inside the signed-in app only
The website offers a guided conversation using illustrative records. Live Journey AI belongs to your signed-in Advanced workspace.
Before a board meeting
Twenty minutes, four questions, one record.
How a director prepares with Journey AI rather than with a pack of exports.
- Delivery. "Which cohorts are more than 10% behind plan on off-the-job hours?" The answer names the cohorts, the learners driving the gap and the reviews that were missed. The director opens two learners to check the entries.
- Funding. “What is outstanding for the ILR return?” Inspect the supported preparation summary and available source records. External validation and submission checks remain separate.
- Quality. "Which actions raised in the last sample are overdue?" The answer lists actions, owners and due dates, and links each to the observation it came from.
- Gateway. Review the recorded readiness position and open the relevant learner work. Approved packs can be handed to a connected organisation using Meritura, subject to the agreed connection and acceptance checks.
Supported answers show source references and an as-of timestamp, with links to the relevant work. Open the source and check the recorded facts before making a decision. Journey records AI usage and audit metadata; an answer is not an immutable snapshot of every source record.
Questions
About Journey AI.
What can I ask Journey AI?
Ask supported questions about your permitted records. Journey explains the recorded facts and provides the available evidence and next-step links. If the information or capability is unavailable, the response should say so. Check the sources before acting.
Where do the answers come from?
Supported answers show source references and an as-of timestamp, with links to the relevant work. Open the source and check the recorded facts before making a decision. Journey records AI usage and audit metadata; an answer is not an immutable snapshot of every source record.
Can Journey AI change anything?
No. It answers and shows its sources. Consequential actions such as changing a learner status, a funding record or a gateway decision stay with a named person in the app, with the audit trail recording who did it and when.
Can I try Journey AI on this website?
Yes. The website has a guided, scripted demonstration using illustrative learner records. Try the five questions and inspect the sample sources. Questions about your provider’s live records belong in the signed-in Journey platform, subject to the enabled scope and your permissions.
Which edition includes it?
Journey Advanced, with AI included. Journey Core is the connected record without AI features and is free for verified UK training providers with up to 50 counted apprentices, subject to application review.
Keep reading
Related pages.
Bring your own questions.
A walkthrough runs Journey AI on the questions your leadership team actually asks, with controlled data.
Ask the question behind the report
“Which learners need attention?” is a useful starting point. A more precise follow-up gives the answer an operational purpose: “Which learners at my site are due for gateway in the next 60 days and still need an employer review?” That question identifies a group, a time window and a missing item.
Use the answer to check the underlying records, understand the context and agree the next action with the responsible team. A count without the relevant learners, dates and evidence is rarely enough to decide what should happen.
The evidence is part of the answer
A useful answer should make its boundaries visible. Check which learners it covers, the time period it uses, when the information was read and which records support it. If something is absent or ambiguous, clarify the question or review the source. An incomplete record cannot become complete simply because the answer reads well.
Journey AI follows the access of the person asking. A conversational interface does not create a new entitlement to see restricted learner or safeguarding information. The same principle applies when someone changes role or moves between sites.
Embedded in the work, with people in control
Journey AI connects the conversation to tools inside Journey. The tools retrieve permitted facts; the AI explains them. This keeps the operational context central to the experience instead of asking your team to paste learner information into a separate general-purpose chat.
The public website uses guided questions and sample records. Your organisation’s live questions belong in the signed-in Journey workspace, subject to your enabled capabilities, required approvals and permissions. Advanced includes AI within fair use, with usage reporting; confirm allowances, notifications and limit behaviour in writing.
Built with Vercel AI SDK. Connected to your work.
For teams who want to understand the technology: Journey AI uses Vercel AI SDK to connect model responses with application-controlled tools. Journey applies provider, role and learner permissions before those tools retrieve record facts. The conversation can then explain the recorded position and return evidence references, so a question has a route back to the underlying work.
The SDK provides the building blocks for the conversation; Journey defines the access boundaries and available tools. It does not give the model unrestricted database access or authority to make funding, safeguarding or assessment decisions. Confirm the workflows enabled for your organisation, including their processing and retention arrangements, during onboarding.